AI+ Writer certification course offers comprehensive training in leveraging artificial intelligence for writing tasks. Beginning with fundamental concepts, participants delve into AI content creation, mastering advanced techniques for seamless integration. The course progresses to optimizing content for search engines and monetizing AI writing skills effectively. Participants explore AI prompt engineering for enhanced productivity and efficiency. Editorial processes are streamlined through AI applications, enhancing workflow and quality control. Finally, the course explores the future landscape of AI in writing, equipping learners with foresight and adaptability. Prepare to excel in the dynamic field of AI-driven writing with this transformative certification program.
Why This Certification Matters
Leverage AI for Scalable Content Production: Learn how to create high-quality blogs, articles, and marketing copy using AI tools.
Optimize Content for SEO & Engagement: Use AI-driven analytics to craft SEO-optimized, high-ranking, and audience-focused content.
Stay Ahead in AI-Powered Writing: The content industry is evolving, and AI-skilled writers are in high demand.
Expand Your Career in AI Writing & Automation: AI-driven writing expertise is essential in media, marketing, publishing, and e-commerce.
Please use the links below to download additional information about this course:
The AI+ Legal Agent Certification is designed for legal professionals, technologists, and AI enthusiasts aiming to build autonomous legal AI agents. This course goes beyond theoretical AI use in law by enabling participants to design, develop, and deploy AI agents for eDiscovery, contract review, legal research, compliance monitoring, case prediction, and IP filing. Through practical exercises, prompt engineering, and real-world case simulations, learners will gain the skills to construct intelligent agents that transform legal operations with precision and efficiency.
Why This Certification Matters
AI for Legal Professionals: Learn how AI enhances efficiency in legal tasks like research and contract review.
Practical AI Agent Development: Gain hands-on experience building and deploying AI agents for legal applications.
Real-World Simulations: Apply skills through case simulations and prompt engineering with intelligent legal AI agents.
Ethical AI in Legal Practice: Understand the ethical implications of AI and ensure responsible legal agent development.
Please use the links below to download additional information about this course:
ACERT76-012_rev3.0: AI+ Chief AI Officer, Self-Paced Learning V3 (AI Business)
Duration: Self-Paced, 8 hours of content
This one-day course is designed for C-level executives, focusing on the essential role of the Chief Artificial Intelligence Officer (CAIO) in driving AI strategy, managing cybersecurity risks, and fostering data-driven decision-making. Participants will learn to develop a strategic AI roadmap, build high-performing teams, navigate regulatory frameworks, and assess the business impact of AI initiatives. The course will also emphasize resource allocation strategies and the distinction between short-term and long-term objectives.
Why This Certification Matters
Drive AI Strategy: Learn to develop and execute a strategic AI roadmap to guide organizational growth and innovation.
Manage Cybersecurity Risks: Gain insights into mitigating cybersecurity threats and ensuring AI systems' security and privacy.
Foster Data-Driven Decisions: Master techniques to utilize data effectively for informed decision-making and business optimization.
Build High-Performing Teams: Learn strategies to assemble and lead AI-focused teams that drive successful project execution.
Navigate Regulatory Frameworks: Understand the regulatory environment around AI and ensure compliance while maximizing business impact.
Please use the links below to download additional information about this course:
The AI+ Project Manager TM certification programme is designed for Project Managers and IT professionals who are willing to have an expertise in understanding, applying, and integrating the concepts of artificial intelligence with real time development problems with the support of Intelligent Systems. An overview, along with usage as well as incorporation of various systems with artificial intelligence and its applications are demonstrated from basic level to advanced level, and a thorough investigation of AI ideas and model implementations are included in the vast curriculum. You will acquire useful knowledge about AI applications, algorithms and architectures which will culminate in an interactive project management process. You will be well-positioned for success in the ever-changing AI+ integration landscape upon program completion, having gained the ability to design and implement AI applications in various multi-disciplined environments related to Project Management.
Why This Certification Matters
Comprehensive AI Understanding: Learn core AI concepts and their applications in project management, enhancing efficiency and decision-making.
Advanced AI Tools: Discover and implement AI tools for scheduling, risk management, and resource allocation through practical examples and case studies.
Data-Driven Decision Making: Master data analysis and visualization techniques to make informed project decisions and optimize outcomes.
Ethical AI Integration: Gain knowledge on mitigating biases, developing AI governance frameworks, and navigating ethical dilemmas in AI-powered projects.
Please use the links below to download additional information about this course:
This AI+ for Product Managers certification offers a comprehensive foundation in artificial intelligence tailored for product management professionals. It begins by demystifying AI, exploring its various branches, and delving into specific AI applications within product management. Students will learn about the evolving role of an AI Product Manager and how this position is critical in bridging the gap between cutting-edge technology and practical, market-driven solutions. The module further highlights the significance of AI in product development, detailing the benefits and competitive advantages it brings to the table. By the end of this course, participants will possess a solid understanding of AI fundamentals and their application in enhancing product development processes.
Why This Certification Matters
Leverage AI for Scalable Content Production: Learn how to create high-quality blogs, articles, and marketing copy using AI tools.
Optimize Content for SEO & Engagement: Use AI-driven analytics to craft SEO-optimized, high-ranking, and audience-focused content.
Stay Ahead in AI-Powered Writing: The content industry is evolving, and AI-skilled writers are in high demand.
Expand Your Career in AI Writing & Automation: AI-driven writing expertise is essential in media, marketing, publishing, and e-commerce.
Please use the links below to download additional information about this course:
AI+ Writer certification course offers comprehensive training in leveraging artificial intelligence for writing tasks. Beginning with fundamental concepts, participants delve into AI content creation, mastering advanced techniques for seamless integration. The course progresses to optimizing content for search engines and monetizing AI writing skills effectively. Participants explore AI prompt engineering for enhanced productivity and efficiency. Editorial processes are streamlined through AI applications, enhancing workflow and quality control. Finally, the course explores the future landscape of AI in writing, equipping learners with foresight and adaptability. Prepare to excel in the dynamic field of AI-driven writing with this transformative certification program.
Why This Certification Matters
Master AI-Driven Customer Support: Learn how to integrate AI-powered chatbots, voice assistants, and automated ticketing for enhanced service.
Improve Customer Satisfaction with AI: Use AI analytics to personalize interactions and resolve queries efficiently.
Stay Ahead in AI-Powered Customer Experience: AI-driven customer service is transforming businesses, and companies seek professionals skilled in AI adoption.
Expand Your Career in AI Customer Service: High demand for AI-powered customer service professionals across e-commerce, SaaS, banking, and telecom sectors.
Please use the links below to download additional information about this course:
The AI+ Finance certification offers a deep dive into the transformative potential of AI technologies across various financial domains. Through modules covering introductory concepts, data-driven decision-making, credit enhancement, fraud detection, stock market forecasting, blockchain integration, emerging technologies, and practical implementation strategies, participants gain a holistic understanding of how AI is revolutionizing traditional financial practices. By leveraging AI algorithms to analyze data, optimize lending processes, detect fraud, forecast market trends, and integrate blockchain technology, participants are equipped to navigate the evolving landscape of finance with efficiency, innovation, and resilience, ultimately empowering them to drive strategic growth and navigate the complexities of modern financial ecosystems.
Why This Certification Matters
Leverage AI for Scalable Financial Solutions: Learn how to apply AI in financial modeling, risk management, and data analysis to improve decision-making.
Optimize Investment Strategies with AI: Use AI-driven analytics to enhance portfolio management and forecast market trends.
Stay Ahead in AI-Powered Finance: The finance industry is rapidly evolving, and AI-skilled professionals are in high demand to drive innovation and efficiency.
Expand Your Career in AI-Driven Finance: AI expertise in finance is essential for roles in banking, investment, risk management, and financial technology.
Please use the links below to download additional information about this course:
AI + Supply Chain course provides a thorough examination of how Artificial Intelligence (AI) is changing supply chain management, covering basic concepts up to advanced uses. It includes key subjects like AI methods for improving supply chains, the impact of generative AI on developing strategies, and the digitalization of supply chain operations. The course also delves into decision-making guided by AI, applications specific to various industries, and the incorporation of AI into managing logistics. The last module offers a practical workshop where participants can utilize AI concepts for actual supply chain problems, getting them ready to spearhead AI-based advancements in their companies.
Why This Certification Matters
Leverage AI for Smarter Supply Chain Operations: Learn how AI tools can optimize logistics, reduce costs, and improve supply chain efficiency from end to end.
Optimize Demand Forecasting with AI: Use AI-driven analytics to predict demand, streamline inventory management, and reduce stockouts or overstocking.
Stay Ahead in AI-Powered Supply Chain: As industries increasingly adopt AI, professionals with AI supply chain expertise are in high demand to drive innovation and efficiency.
Enhance Decision-Making with Predictive Analytics: Master AI algorithms to analyze supply chain data and make informed, real-time decisions to improve overall operations.
Please use the links below to download additional information about this course:
ACERT76-011_rev3.0: AI+ Real Estate, Self-Paced Learning (AI Business)
Duration: Self-Paced, 8 hours of content
This course introduces real estate professionals to Artificial Intelligence (AI), Machine Learning (ML), and Deep Learning (DL) without requiring any programming knowledge. Participants will explore AI’s impact non property valuation, marketing, fraud detection, smart homes, compliance, and business decision making. Through hands-on activities, case studies, and real-world applications, learners will gain practical knowledge to leverage AI in real estate.
Why This Certification Matters
Enhanced Property Valuation: AI enables more accurate property assessments by analyzing vast amounts of data, improving decision-making.
Market Trend Prediction: AI helps identify emerging trends, providing valuable insights for investors and real estate professionals.
Optimized Property Management: Automating routine tasks with AI improves efficiency, reduces costs, and enhances tenant satisfaction.
Smart Building Integration: AI enables the integration of IoT for smarter, more sustainable buildings, increasing their value and appeal.
Competitive Edge: With AI skills, professionals gain a distinct advantage in a rapidly evolving industry, enhancing career prospects.
Please use the links below to download additional information about this course:
The AI+ Ethics Certification is an industry-oriented program enabling professionals to distinguish themselves in ethically utilizing emerging AI technologies. Business and government organizations actively seek ethics professionals to mitigate risks and guide decision-making in AI application design. The brand's values and financial impacts resulting from ethical violations can significantly affect an organization's image. Ethical leaders play a crucial role in implementing strategies to promote fairness, minimize risks, and uphold ethical standards, ensuring the overall well-being of their organizations.
Why This Certification Matters
In-Depth Ethical Understanding: Understand ethical considerations and social impacts of AI for responsible decision-making.
Bias Mitigation and Fairness: Learn strategies to identify and prevent biases in AI systems, ensuring fairness and transparency.
Privacy and Security Assurance: Explore strategies to safeguard privacy and secure AI systems and data.
Legal and Regulatory Compliance: Understand global AI regulations to ensure compliance with legal and ethical standards.
Please use the links below to download additional information about this course:
The AI+ Legal Certification is designed for legal professionals seeking to integrate artificial intelligence into their practice. Covering the intersection of law and AI technology, the curriculum explores ethical considerations, data privacy, and the impact of AI on legal precedents and contracts. Participants will learn how AI tools can enhance legal research, document review, and case prediction, offering a competitive edge in the legal field. Through hands-on projects and case studies, attendees will gain practical experience with AI applications relevant to legal work. The certification culminates in a comprehensive understanding of how AI can be ethically and effectively employed in various legal contexts.
Why This Certification Matters
Master AI-Powered Legal Automation: Learn how to leverage AI for contract analysis, legal research, and case prediction.
Enhance Compliance & Risk Management with AI: Use AI to navigate complex regulations, ensuring legal accuracy and efficiency.
Stay Ahead in AI-Powered Legal Tech: AI is revolutionizing legal operations, and firms seek professionals who can integrate AI-driven legal solutions.
Expand Your Career in AI & Law: High demand for AI-legal experts in corporate law, compliance, intellectual property, and litigation sectors.
Please use the links below to download additional information about this course:
ACERT76-008_rev3.0: AI+ Human Resources, Self-Paced Learning V3 (AI Business)
Duration: Self-Paced, 8 hours of content
The AI+ Human Resources™ Certification Course integrates AI technologies with HR practices. Participants learn data-driven recruitment strategies, AI-enhanced performance management techniques, and ethical considerations in HR. Practical sessions focus on implementing AI tools for talent acquisition, leveraging machine learning for performance evaluation, and developing ethical guidelines for AI usage. Graduates acquire skills to revolutionize HR practices, fostering efficiency, equity, and innovation in workforce management amid the AI era. Gain a competitive edge in HR with AI integration.
Why This Certification Matters
AI-Driven Recruitment Strategies: Learn to leverage AI for data-driven recruitment, improving talent acquisition processes and decision-making.
AI-Enhanced Performance Management: Gain skills in using AI and machine learning to evaluate and optimize employee performance effectively.
Ethical AI in HR: Understand and implement ethical guidelines for AI usage in HR, ensuring fairness and transparency in decisions.
Competitive Edge in HR: Stand out in the HR field by mastering AI integration, positioning yourself as a leader in the AI-driven HR era.
Please use the links below to download additional information about this course:
The AI+ Researcher certification is a comprehensive program aimed at equipping scholars and researchers with the requisite tools and knowledge to leverage artificial intelligence (AI) effectively in their respectivefields. Commencing with an Introduction to AI for Researchers, the course establishes a robust understanding of fundamental concepts and methodologies. Subsequent modules delve into specific applications such as Market Research, where AI-driven analytics reshape consumer insights, and Scientific Discovery, enabling breakthroughs from vast datasets. Additionally, it covers AI's role in Academic and Scholarly Research, enhancing productivity and dissemination strategies. The curriculum further encompasses AI integration into Research Design and Methodology, emphasizing ethical considerations throughout. Culminating with a glimpse into future trends, the course ensures participants are prepared to navigate and contribute to the dynamic realm of AI-enabled research, fostering innovation across diverse domains.
Why This Certification Matters
Master AI-Driven Research Methodologies: Learn how to design, test, and optimize AI models for academic and industrial research.
Leverage AI for Data-Driven Insights: Use AI-powered tools for data analysis, hypothesis testing, and predictive modeling.
Stay at the Forefront of AI Innovation: Organizations and academic institutions seek AI research professionals to advance AI capabilities.
Expand Your Career in AI Research & Development: High demand for AI researchers in universities, tech firms, R&D labs, and government AI projects.
Please use the links below to download additional information about this course:
The AI+ Marketing Certification Programme is designed for for marketing professionals and business leaders eager to harness the power of artificial intelligence to revolutionize their marketing strategies. Through this program, participants will delve into the core of AI's impact on marketing, from automating customer segmentation to personalizing campaigns and analyzing big data for actionable insights. The curriculum covers a broad spectrum of AI applications in marketing, including real-world use cases that demonstrate how AI can significantly enhance customer engagement, campaign effectiveness, and ROI. Ethical considerations are also a cornerstone of the program, ensuring candidates understand how to employ AI responsibly within the marketing domain. By the end of the certification, participants will be well-equipped to lead their marketing teams and strategies with confidence in an AI-driven era, making informed decisions that propel their organizations forward.
Why This Certification Matters
AI in Marketing Essentials: Learn foundational AI concepts to streamline workflows and enhance marketing effectiveness.
AI-Driven Campaign Optimization: Master AI algorithms to optimize ads, personalize messages, and automate performance tracking.
Customer Insights through AI: Analyze data with AI to gain insights, predict trends, and personalize marketing strategies.
Ethical AI Practices in Marketing: Understand ethical AI practices, mitigate biases, and ensure transparency and fairness in marketing.
Please use the links below to download additional information about this course:
The AI+ Prompt Engineer Level 1 Certification Program introduces learners from diverse backgrounds and levels of expertise to the fundamental principles of artificial intelligence and prompts engineering. Covering the history, concepts, and applications of AI, machine learning, deep learning, neural networks, and natural language processing, the program also delves into best practices for designing effective prompts that harness the capabilities of AI models to their fullest potential. Through a combination of theoretical instruction and practical exercises, including project-based learning sessions, participants acquire the skills needed to create and utilize prompts across various domains and objectives.
Why This Certification Matters
Comprehensive AI Understanding: Learn core AI concepts for streamlined sales workflows, trend forecasting, and client engagement.
Predictive Sales Analytics: Learn to leverage AI for predictive modeling, forecasting sales, and enhancing decision-making.
AI-Enhanced Customer Insights: Explore AI tools to analyze behavior, automate scoring, and personalize outreach effectively.
Ethical AI Integration: Gain insights on addressing ethical concerns and establishing AI governance in sales.
Please use the links below to download additional information about this course:
The AI+ Prompt Engineer Level 1 Certification Program introduces learners from diverse backgrounds and levels of expertise to the fundamental principles of artificial intelligence and prompts engineering. Covering the history, concepts, and applications of AI, machine learning, deep learning, neural networks, and natural language processing, the program also delves into best practices for designing effective prompts that harness the capabilities of AI models to their fullest potential. Through a combination of theoretical instruction and practical exercises, including project-based learning sessions, participants acquire the skills needed to create and utilize prompts across various domains and objectives.
Why This Certification Matters
Comprehensive AI Knowledge: Understand AI fundamentals, including machine learning, deep learning, and natural language processing.
Advanced Prompt Engineering: Master key principles and advanced techniques to craft effective prompts and troubleshoot issues.
Practical AI Tools and Models: Gain hands-on experience with cutting-edge AI tools, text, and image generation models like GPT-4 and DALL-E 2.
Ethical AI Practices: Learn about AI ethics, including data security, privacy, and regulatory compliance to ensure responsible AI use.
Please use the links below to download additional information about this course:
BIR-EB-84-026SG_rev1.1: Customer Service for Help Desk Professionals, Student Edition
As a customer service help desk professional, you need to interact with customers to address their technical issues, concerns, challenges and problems. To best service these customers, the 30 Bird Customer Service for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.
Through this course you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues.
BIR-EB-84-035IG_rev1.0: Sexual Harassment Prevention for Employees, Instructor Edition
This course is designed to help employees recognize, address, and respond to sexual harassment. Sexual harassment happens in all kinds of workplaces, as well as in schools and even in the military. Sexual harassment victims can be of any race, gender, age, class, and employment level. Sexual harassment is a sensitive topic as many women, and some men, have experienced it. It can leave people with a variety of feelings including vulnerability, lack of trust, anger, fear, frustration or being shut down.
BIR-EB-84-035SG_rev1.0: Sexual Harassment Prevention for Employees, Student Edition
This course is designed to help employees recognize, address, and respond to sexual harassment. Sexual harassment happens in all kinds of workplaces, as well as in schools and even in the military. Sexual harassment victims can be of any race, gender, age, class, and employment level. Sexual harassment is a sensitive topic as many women, and some men, have experienced it. It can leave people with a variety of feelings including vulnerability, lack of trust, anger, fear, frustration or being shut down.
BIR-EB-84-033IG_rev1.1: Presenting with Impact, Instructor Edition
As a technical professional, the need to communicate orally is just as important as the ability to write well. An employee might be asked to give presentations on behalf of their employer or as part of a team.
An important element of this course is to address the issue of confidence in order to help candidates overcome any fears they may have of speaking in front of an audience. In this workshop, candidates apply practical skills and learn basic techniques for improving their one-on-one and group presentation skills in a comfortable setting, and with content that's easy to learn.
At the end of this session, candidates will know how to apply various techniques in public speaking. They’ll be able speak confidently and make a favorable impression on listeners.
BIR-EB-84-033SG_rev1.1: Presenting with Impact, Student Edition
As a technical professional, the need to communicate orally is just as important as the ability to write well. An employee might be asked to give presentations on behalf of their employer or as part of a team.
An important element of this course is to address the issue of confidence in order to help candidates overcome any fears they may have of speaking in front of an audience. In this workshop, candidates apply practical skills and learn basic techniques for improving their one-on-one and group presentation skills in a comfortable setting, and with content that's easy to learn.
At the end of this session, candidates will know how to apply various techniques in public speaking. They’ll be able speak confidently and make a favorable impression on listeners.
BIR-EB-84-032IG_rev1.1: Persuasion and Influence for Positive Results, Instructor Edition
As a technical professional, the need to communicate orally and persuasively is crucially important. An employee might be asked to provide persuasive arguments and influence decisions on behalf of their employer or as part of a team.
Being able to change an individual's thoughts, feelings, attitudes, or behaviors is a critical skill to possess. If people want to get others to do things intelligently and with commitment, then they must rely on other strategies than the use of mere authority.
In this workshop, candidates apply practical skills and learn basic techniques for improving their one-on-one and group presentation skills in a comfortable setting, and with content that's easy to learn. This workshop introduces several concepts and techniques to help candidates learn to consider the importance of credibility, empathy, and effective listening and communication skills in order to influence others.
BIR-EB-84-032SG_rev1.1: Persuasion and Influence for Positive Results, Student Edition
As a technical professional, the need to communicate orally and persuasively is crucially important. An employee might be asked to provide persuasive arguments and influence decisions on behalf of their employer or as part of a team.
Being able to change an individual's thoughts, feelings, attitudes, or behaviors is a critical skill to possess. If people want to get others to do things intelligently and with commitment, then they must rely on other strategies than the use of mere authority.
In this workshop, candidates apply practical skills and learn basic techniques for improving their one-on-one and group presentation skills in a comfortable setting, and with content that's easy to learn. This workshop introduces several concepts and techniques to help candidates learn to consider the importance of credibility, empathy, and effective listening and communication skills in order to influence others.
BIR-EB-84-031IG_rev1.1: Organizing Your Time for Maximum Productivity, Instructor Edition
One of the primary challenges we all face in our work is being able to remain in control of it. With so many distractions in our workplace and at home, as well as any old habits we might have, our ability to stay in control is often jeopardized. The effect is that we tend to be controlled by external events, people, and countless other circumstances.
30 Bird's Organizing Your Time for Maximum Productivity course will introduce concepts and techniques necessary to help you learn how to bounce back and refocus in order to remain productive and regain control of your time. This in turn will allow you to complete your work more effectively and deliver on time and without stress. You will be able to apply practical skills and learn basic techniques for improving your organization, prioritization, and delegation skills in a comfortable setting, employing content that's easy to learn.
BIR-EB-84-031SG_rev1.1: Organizing Your Time for Maximum Productivity, Student Edition
One of the primary challenges we all face in our work is being able to remain in control of it. With so many distractions in our workplace and at home, as well as any old habits we might have, our ability to stay in control is often jeopardized. The effect is that we tend to be controlled by external events, people, and countless other circumstances.
30 Bird's Organizing Your Time for Maximum Productivity course will introduce concepts and techniques necessary to help you learn how to bounce back and refocus in order to remain productive and regain control of your time. This in turn will allow you to complete your work more effectively and deliver on time and without stress. You will be able to apply practical skills and learn basic techniques for improving your organization, prioritization, and delegation skills in a comfortable setting, employing content that's easy to learn.
Welcome to the 30 Bird Managing Conflict workshop! When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster.
This workshop will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.
Welcome to the 30 Bird Managing Conflict workshop! When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster.
This workshop will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.
BIR-EB-84-028IG_rev1.0: Feedback and Coaching, Instructor Edition
If people do not know how they are doing, then there is no reason for them to change their behavior or no certainty that any changes they make will be in the right direction. Success as a Manager or Leader requires being able to deliver feedback and coach effectively.
Valid feedback, when adequately given, provides your employees with information as to what is working and what is not working. Feedback is an opportunity. Use it to enhance understanding and as a tool for achieving positive results. Knowing the correct way to deliver feedback means that your feedback will be more influential.
This workshop will introduce several concepts and techniques to help you learn to consider the importance of respectful feedback. You will be able to apply practical skills and learn basic techniques for confidently and effectively delivering praise or feedback for behavior or performance issues.
BIR-EB-84-028SG_rev1.0: Feedback and Coaching, Student Edition
If people do not know how they are doing, then there is no reason for them to change their behavior or no certainty that any changes they make will be in the right direction. Success as a Manager or Leader requires being able to deliver feedback and coach effectively.
Valid feedback, when adequately given, provides your employees with information as to what is working and what is not working. Feedback is an opportunity. Use it to enhance understanding and as a tool for achieving positive results. Knowing the correct way to deliver feedback means that your feedback will be more influential.
This workshop will introduce several concepts and techniques to help you learn to consider the importance of respectful feedback. You will be able to apply practical skills and learn basic techniques for confidently and effectively delivering praise or feedback for behavior or performance issues.
BIR-EB-84-026IG_rev1.1: Customer Service for Help Desk Professionals, Instructor Edition
As a customer service help desk professional, you need to interact with customers to address their technical issues, concerns, challenges and problems. To best service these customers, the 30 Bird Customer Service for Help Desk Professionals course will help develop interpersonal skills that will enable you to do so in a professional manner. Your technical expertise will no doubt be useful; however, having additional "people" skills will enable you to appropriately interact and serve the customer.
Through this course you will be able to apply practical skills and principles to over-the-phone customer service for customers experiencing technical issues.
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