ACERT76-018_rev3.0: AI+ Customer Service, Self-Paced Learning V3 (AI Business)

Duration: Self-Paced, 8 hours of content

The AI+ Customer Service Certification focuses on the application of Artificial Intelligence (AI) to enhance customer service through intelligent technologies. According to Markets and Markets, the global AI market is anticipated to grow at a Compound Annual Growth Rate (CAGR) of 36.8% from 2023 to 2030, reaching an estimated $1.35 trillion by 2030.

This certification is designed to equip professionals with the skills to harness AI technologies effectively. It covers AI fundamentals, including Machine Learning (ML), Deep Learning (DL), and Natural Language Processing (NLP), and their impact on customer relations. The program includes practical workshops, case studies, and real-world examples, emphasizing ethical AI use and advanced data analysis techniques to improve consumer experiences and develop bespoke AI strategies.

The certification provides detailed knowledge on the following aspects to help understand how AI integrates with customer service:

• Introduction to AI in customer service
• Understanding AI Technologies
• Data Collection and Analysis
• Implementing AI Solutions
• Optimizing Customer Experiences
• Ethical Considerations and Trust
• Future of AI in Customer Service
• Creating an AI Strategy for Your Organization

Please use the links below to download additional information about this course:

Executive Summary: ai-customer-service-executive-summary.pdf

Course Outline: ai-customer-service-course-outline.pdf

Exam Blueprint: ai-customer-service-blueprint.pdf