Skills Programme ID: SP-210502 Conflict Management NQF Level 5, 8 Credits

Skills Programme Details:

Registration start date:           11-05-2021

Registration end date:            11-05-2026

Last date for enrolment:         11-05-2027

Last date for achievement:     11-05-2030

Entry LEVEL Requirements:

NQF Level 4 or equivalent

Purpose and Rationale of the Qualification

Conflict in the workplace negatively affect the productivity and quality of work.

Effective and efficient management of conflicts to create peace and harmony in the workplace (on a prevention basis).

Skills Programme Outcomes:

A qualified learner will be able to:

• Identify and describe the main sources of conflict.
• Distinguish types of conflicts
• Apply appropriate strategies to manage conflict.
• Resolve conflict using appropriate techniques in the workplace.
• Develop and implement follow up plans
• Compile conflict resolution reports

Curriculum Information

Learning Unit: Conflict Management
[80 hrs / 10 days]

• ELO1: Identify and describe the main sources of conflict.
• ELO2: Analyse and evaluate conflict submission by affected parties
• ELO3: Distinguish types of conflicts
• ELO4: Apply appropriate strategies to manage conflict.
• ELO5: Resolve conflict using appropriate techniques in the workplace.
• ELO6: Develop and implement follow up plans
• ELO7: Compile conflict resolution reports
• ELO8: Communicate effectively with an employer and employees with regards to conflict issues.

The learning will enable students to demonstrate an understanding of:

• Topic 1: Sources of Conflict
• Topic 2: Types & Stages of Conflict
• Topics 3 & 4: Conflict Management Strategies & Techniques
• Topic 5: Conflict Consequence Analysis
• Topic 6: Emotional Intelligence in Conflict Resolution
• Topic 7: Conflict Resolution Report

Content: Above topic requirements will be covered by eBook via Masterskill LMS platform.

Suggested Contact Hrs: 14 hrs

Assessments: 9x Formative Assessment Activities, 1x Written Summative Assessments are available via Masterskill LMS and ePortfolio platforms.

Suggested Assessment Hrs: 9 hrs

Practical Learning Portfolio (Workplace Activity) = suggested 30 hours / 4 days

A FISA (Final Integrated Supervised Assessment) = 3 hrs