Partners in Performance (1st Edition), Instructor Edition

R 239.20

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Partners in Performance (1st Edition)

Course Specifications

Course Number: CCT–070_rev4.0

Course Length: Self-study or classroom training

Course Description

The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

Managing performance means better results, both for the company and the employee. This guide explains how performance agreements reduce ambiguity and sets the stage for top performance. The key element is a new way of establishing and attaining clear, definable goals as a team. Learn how to create S.M.A.R.T. goals, how to measure the seemingly immeasurable, and the four steps to creating job commitment. Discover why timely, corrective feedback increases employee productivity. Let this gifted trainer take you step-by-step through the entire process of developing, communicating, achieving, and monitoring performance objectives.

Course Objective: The learning objectives for Partners in Performance are listed below. They have been developed to guide you, the reader, to the core issues covered in this book.

The objectives of this book are:

  • To discuss a model for performance management
  • To explain the importance of gaining employee commitment
  • To discuss techniques for preparing and delivering effective performance reviews

Course Content

Section 1: Why Partner for Performance?

Where Are You Now?
What Is a Performance Agreement?
Case Study 1: Making Difficult Choices

Section 2: Developing Performance Goals

Purpose of Goal Setting
Attitudes and Performance Agreements
The Performance Agreement
Column 1: Key Job Responsibilities
Column 2: Goals
Guidelines for Setting Goals
Establish a Measurement System
Corporate Goals Drive Performance Agreement Goals
Case Study 2: Who Will Be the Best at Performance Agreements?
Column 3: Ranking of Goals

Section 3: Building Commitment

Commitment Equals Success
Steps to Create Job Commitment
The Performance Agreement Discussion
Column 4: Potential Obstacles
Obstacles that Block Goal Achievement
Column 5: Action Plan
Developing an Effective Action Plan
Exercise: Performance Agreement
Performance Agreement Quiz

Section 4: Preparing for the Performance Review

Establishing the Right Climate
What a Well-Planned Performance Review Can Do For You
What a Well-Planned Performance Review Can Do For Employees
The Effective Performance Reviewer
The Performance Review Form
Supervisor Preparation
Employee Self-Appraisal
Performance Review Pitfalls
Column 6: Performance Rating
Column 7: Supervisor Comments
Guidelines for Review Session
Case Study 3: What Upset Jess?
Exercise: Performance Review

Section 5: Effective Performance Reviews

How to Begin the Discussion
Effective Performance Reviews Are Discussions, Not Lectures
Column 8: Employee Comments
How to Get an Employee to Talk Freely
Questions that Facilitate Performance Review Discussions
Discussing Unsatisfactory Performance
Supporting Employee Development
Closing the Performance Review Discussion
Case Study 4: Four Performance Reviews
Following Through
A Performance Review Checklist for Supervisors
Putting It All Together: Skill Practice
Suggested Answers to Cases
 

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