Quality at Work (1st Edition), Student Edition

R 239.20

($)

Quality at Work (1st Edition)

Course Specifications

Course Number: CCT–073_rev4.0

Course Length: Self-study or classroom training

Course Description

The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

Professional results are based on high personal quality standards. This self-study book explains why personal quality standards are essential and establishes guidelines to help you develop and apply them on the job.

Course Objective: The learning objectives for Quality at Work are listed below. They have been developed to guide you, the reader, to the core issues covered in this book.

The objectives of this book are:

  • To show how professional quality standards benefit organizations
  • To show how to implement quality at work
  • To explain potential problems in achieving quality at work

Course Content

Section 1: Quality Consciousness

Quality Consciousness Checklist
Where There's Smoke
The No Worse Trap
What Quality Is and Is Not
Why Worry About Quality?
Twenty Reasons to Adopt a Quality Program
The Challenge of Quality

Section 2: Personal Quality Standards

Notice Your Personal Standards
Preparing to Develop Personal Standards
My Personal Standards
Is This Personal Quality? You Decide!
Lighting the Quality M-A-T-C-H
The Q-MATCH Test
Quality and Expectations
P-A-S Options for Quality
Personal Standard Measurement Form
What Makes Us Compromise (Cheat)?
 

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