Managing Conflict, Student Edition

R 207.40

Managing Conflict

Course Specifications

Course Number: BIR84–030_rev1.1

Course Length: 1/2 day

Course Description

Welcome to the 30 Bird Managing Conflict workshop! When it comes to preventing conflicts in the workplace, you can do so in a constructive way that will help create an environment in which everyone is aware of the potential dangers of conflict. In this way, everyone can avoid or mitigate conflict, and be aware of the benefits of certain types of conflict, to take advantage of the creativity it can foster.

This workshop will help you understand and learn the skills and techniques to manage situations in which people are pushing against one another in this way. We will also explore ways of responding to these situations so that everyone gets what they need.

Course Content

Conflict overview

About conflict

Anatomy of a conflict

The conflict life cycle
Possible outcomes
The five styles of conflict management
Review: Conflict management styles

Responding to conflict

Discussion: Emotions and conflict
Responses to conflict

Steps to conflict resolution

Understanding others' perspectives
Analyzing the conflict
The Conflict Resolution Process

Wrap-up

Activity: Acknowledging the challenges
Rules of engagement

Summary: Managing Conflict