Feedback and Coaching, Instructor Edition

R 207.40

Feedback and Coaching

Course Specifications

Course Number: BIR84–028_rev1.0

Course Length: 1/2 day

Course Description

If people do not know how they are doing, then there is no reason for them to change their behavior or no certainty that any changes they make will be in the right direction. Success as a Manager or Leader requires being able to deliver feedback and coach effectively.

Valid feedback, when adequately given, provides your employees with information as to what is working and what is not working. Feedback is an opportunity. Use it to enhance understanding and as a tool for achieving positive results. Knowing the correct way to deliver feedback means that your feedback will be more influential.

This workshop will introduce several concepts and techniques to help you learn to consider the importance of respectful feedback. You will be able to apply practical skills and learn basic techniques for confidently and effectively delivering praise or feedback for behavior or performance issues.

Course Content

Module 1: About feedback

Difference between feedback and criticism
What makes feedback effective    
Reasons why we delay giving feedback
Feedback types

Module 2: Identifying performance or behavior issues

Intentional versus unintentional feedback
Situations which require feedback
Why are you providing feedback?

Module 3: Delivering feedback

Reactions to feedback
Steps to delivering feedback
Delivering difficult feedback respectfully
Difficult conversation components

Module 4: Coaching for performance and development

What is coaching?
Coaching challenges
Coaching principles
When to coach, what to coach, and who to coach
Question types and when to use each
Doing the coaching conversation the right way
Wrap up