Feedback Skills for Leaders, Student Edition

R 227.93

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Feedback Skills for Leaders

Course Specifications

Course Number: CCT–111_rev4.0

Course Length: Self-study or classroom training     

Course Description

The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

People crave feedback. Leaders who learn how to provide effective feedback create opportunities for employees to grow, become motivated, and make positive contributions to their organizations. FEEDBACK SKILLS FOR LEADERS shows new and even experienced managers the benefits of developing this critical skill, both in giving and receiving feedback. Readers will learn specific techniques for receiving and responding to critical feedback and will learn the positive impact of praise and positive messages. This edition includes new information on how gender and generational differences can impact employees' expectations and how well feedback is received.

Course Objective: The learning objectives for Feedback Skills for Leaders are listed below. They have been developed to guide the user to the core issues covered in this book.

The objectives of this book are to help the user:

  • Understand obstacles to receiving critical feedback
  • Use specific techniques to receive and respond to critical feedback
  • Overcome obstacles in giving feedback and practice a five-step process for giving constructive feedback
  • Understand the powerful impact of praise and give effective positive feedback
  • Handle recurring employee problems with a five-step discussion process

Course Content

Part 1: Understanding Obstacles to Receiving Criticism

What Is Critical Feedback?
The Impact of Gender on Feedback
Gender Communication and Leadership Effectiveness
Generational Differences in Feedback
Influence of Parental Messages
Critical Feedback Messages to Watch Out For
Counteracting Self-Criticism and Past Messages
Changing Your Beliefs About Critical Feedback

Part 2: Responding to Critical Feedback

How We Perceive Critical Feedback
Types of Critical Feedback
Three Stages of Response
Assertive Techniques to Deal with Criticism
Technique 1: Fogging
Technique 2: Admitting the Truth
Technique 3: Requesting Specific Feedback
Ten Tips for Handling Feedback

Part 3: Giving Constructive Feedback

Barriers to Giving Constructive Feedback
Overcoming Obstacles
Benefits of Voicing Feedback Regularly
Understanding Constructive Feedback
Step 1: Set Realistic Goals and Expectations
Step 2: Research the Facts
Step 3: Choose Your Timing
Step 4: Be Specific—Using the DASR Script
Providing Feedback with “I” Statements
Step 5: Monitor and Follow Through
The Impact of Technology on Feedback
Critiquing Your Manager or Colleague
Using the DASS Script
Providing Unsolicited Feedback
Turning Complaints into Proposals

Part 4: Giving Positive Feedback

The Powerful Impact of Praise
Rethinking Barriers to Praising Others
Guidelines for Giving Positive Feedback
Public vs. Private Praise
Praising Upward

Part 5: Handling Recurring Problems

Five Steps in Discussing Recurring Problems
The Importance of Follow-Up

Appendix

Summary
Appendix to Part 2
Appendix to Part 3
Appendix to Part 5
Additional Reading

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