ITIL Foundation,
Student Edition

R 2000.00

($)

ITIL® 4 Foundation

Course Specifications

Course Number: TCS76–002_rev1.0
Course Length: 3 days

 

Course Description

This intensive three-day course provides the foundational knowledge required to pass the PeopleCert-accredited ITIL® 4 Foundation Certification Exam and offers a comprehensive introduction to modern IT Service Management (ITSM).

Participants will gain a working understanding of the ITIL 4 framework, which redefines service management through the Service Value System (SVS). The course emphasizes how ITIL 4 integrates with Lean IT, Agile, and DevOps to align IT operations with business value creation and organizational strategy.

By the end of the course, participants will be able to:

  • Compare ITIL v3’s lifecycle model with the new ITIL 4 SVS structure.

  • Describe the seven Guiding Principles of ITIL 4.

  • Explain the Service Value Chain and its key components.

  • Identify the four dimensions of Service Management.

  • Recognize the 34 ITIL practices, focusing on the 15 covered in the ITIL 4 Foundation exam.

  • Understand how Lean, Agile, DevOps, and Organizational Change Management contribute to business value delivery.

Prerequisites

No formal prerequisites. A general understanding of IT and IT services is helpful.
This course also serves as the foundation for pursuing higher-level ITIL 4 certifications.

 

Who Should Attend

Ideal for anyone seeking a foundational understanding of ITIL 4 and IT Service Management, including those:

  • New to ITIL or transitioning from ITIL v3, or

  • IT professionals aiming to enhance their service management capabilities and align their work with modern business value delivery models.

Course Materials Provided

  • ITIL 4 Foundation courseware accredited by PeopleCert®.

  • Key terms, concepts, and section reviews aligned with the official syllabus.

  • Course syllabus and study guide.

  • Sample exam questions and end-of-chapter quizzes.

Certification Examination Details

  • 40 multiple-choice questions.

  • Passing score: 65% (26 correct answers).

  • Duration: 60 minutes, closed-book.

  • An exam review session is provided to ensure participant readiness.

     

Accreditation Notice

This course is officially accredited by PeopleCert® and developed in alignment with the ITIL 4 Foundation syllabus.

ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved.

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